I am generally quite careful not to post anything work related on here, but this particular quote from an internal corporate employee survey I’m translating was just too choice, and utterly anonymous and unidentifiable.
I am opposed to foreigners in the front office. Since it is difficult to convey minor nuances of Japanese within the company it must be even more difficult for customers to understand when conversing with them. I have received two whole claims about this. (One claim said they could not understand what they were saying, and the other said, a foreigner huh? A Japanese would be better.)
For contrast, here is an excerpt from a customer survey from some rich asshole country club in the US that was forwarded to me a few weeks ago.
I am personally upset about the use of the Mexican labor on the golf
course. I understand you have contracted, and it is the contractors
who are responsible for hiring, but the club is responsible for hiring
the contractor. We get letters about “responsibility” and “right and
wrong,” well, I think the club management had better look at itself.
If all these workers are legal, then I will apologize, but I very much
doubt they are legal. This is a very poor example of judgment and
sends the wrong message. I know I am not the only one that thinks like
this, and if my concerns are unfounded, then the club should issue an
explanation and correct the image.
It’s well worth remembering that there is a certain extent of xenophobia in any country, and I believe that suffering from it firsthand when traveling or living abroad-such as the minor (or major in some unfortunate cases) annoyances that many of us have experiences in places like Japan-is actually a rather good learning experience, which can make one more sensitive to despicable attitudes back home that one may have overlooked before.