I agree that the Indians aren’t to blame for wanting to use their English skills to feed their families. But I have to tell the lame-asses who hired them: Indians accents are hard to understand! Even as someone who has lived abroad (though not in India) and who deals with shitty accents for a living, I have to ask the customer service people to repeat themselves almost every sentence. I’ve had a few customer service experiences where the person was in India but easy enough to understand and sometimes even friendly, but 7 times out of 10 (I’ve had to call customer service a lot lately) I feel like I’m lost in a foreign country.
We’ve been screwed so hard by companies in the customer service department that I’m not even going to bother asking for courtesy anymore. They can be complete assholes as long as the problem gets solved. But I don’t think it’s racist or too much to ask to speak with a customer service representative that actually speaks my language. I’m not the typical moron who needs everything explained step by step, but if there is no manual included with the product I buy (and there’s usually not) and it’s not working I need someone to tell me what’s wrong with it. And if possible I’d like to understand it the first time it’s said. That is all.